Questions, answered

Usually within 5 to 10 minutes of payment. We send your login details on WhatsApp. At very busy times it can take longer; if you have nothing after an hour, message us and we will sort it out.

Fill in the short trial form, send the message it prepares, and we reply on WhatsApp with a 24-hour line. It has the same channels and quality as a paid plan. There is one trial per person.

Amazon Firestick and Fire TV, Android TV boxes, Android phones and tablets, Samsung and LG smart TVs, iPhone, iPad, Apple TV, Windows and Mac. You need an IPTV player app that supports Xtream Codes or an M3U link. The setup guide walks through each one.

Each line allows one connection at a time. If two screens play at the same moment, the line can be cut. For two TVs, take two lines; ask us on WhatsApp for a multi-line price.

Around 10 Mbps for HD and 25 Mbps for 4K, on a stable connection. A wired cable or 5 GHz Wi-Fi gives the smoothest picture.

We confirm payment options on WhatsApp when you order. Message us with the plan you want and we will send the details.

Yes. Changed your mind in the first 7 days? You get your money back in full. After that, if the service has a problem we fix it or add the lost days to your line. The refund policy has the details.

Restart the app and your router first, then try another channel to see if the problem is one channel or all of them. If it continues, send us a WhatsApp message with the channel name and your device and we will check it.

Yes. Message us before your line ends with your username and the plan you want, and we will extend it so you keep the same login.

Yes. If you want to sell IPTVGem lines with credits, get in touch through the contact page.